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MaintenanceSee table below for some of our maintenance contract offerings.Or download the following PDF: PDF asnet Technologies Customer Care Programme Some conditions apply.
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Feature |
Equipment Warranty |
Per Call Service |
Rapid ResponseMaintenance plan |
Vision ProMaintenance plan |
Vision CareFull Maintenance |
| Software Upgrades |  |
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| Video On Line Help Desk | |
$250.00 per hour 8:30am - 5:00pm Mon to Fri |
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| Video On Line adhoc training | |
Requires subscription |
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| Access to fault call management facility | |
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| Fault Call Acknowledge | Not guaranteed |
Not guaranteed |
Within 4 hour |
Within 4 hour |
Within 4 hour |
| On Site response |
Not guaranteed |
Not guaranteed |
Not guaranteed |
Not guaranteed |
Within 8 hour |
| On Site Cost | |
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| Return to Service | Not guaranteed |
Not guaranteed |
Not guaranteed |
Within 2 working days |
Within 2 working days |
| Access to Asnet Spares | |
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| Replacement Parts Cost | |
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| Call Window | 8:30am - 5:00pm |
8:30am - 5:00pm |
8:30am - 5:00pm |
8:30am - 5:00pm |
8:30am - 5:00pm |
| After Hours Service | |
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|
Best Efforts 24 X 7 Available (when contracted) |
Best Efforts |
| Remote Diagnostics | |
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(where applicable) |
(where applicable) |
| Term | Initial 12 Months |
|
Warranty period |
1, 3 & 5 Year Contract |
12 Months |
| Renewel | Subject to negotiation |
|
Nil, after warranty |
Subject to term |
Terms up to 36 Months |
| Annual Fee | |
|
Refer to Schedule |
Refer to Schedule |
Refer to Schedule |
| Hourly Rate | $150.00 |
$150.00 |
$150.00 |
$85.00 (where applicable) |
$85.00 (where applicable) |
| After-hours Rate | $200.00 |
$200.00 |
$200.00 |
$150.00 (where applicable) |
$150.00 (where applicable) |